TURN VALUABLE VOICE RECORDINGS
INTO USABLE DATA
If your business utilizes Interactive Voice Response (IVR) applications in your sales and/or customer support operations, Mutare’s giSTT speech to text transcription is an invaluable tool for capturing and transcribing critical customer information recorded in IVR sessions. Once converted to text, this information can be stored, analyzed, and uploaded to your CRM where important information can be extracted and analyzed for enhanced sales and customer relations development.
NEED IVR DEVELOPMENT ASSISTANCE? MUTARE CAN HELP
If your company does not currently utilize IVR services, you may be interested in adding an IVR to your communications system to automatically direct and complete routine calls and inquiries from customers and/or field agents. A well-designed self-service IVR can save significant time and staff resources while serving customers 24/7. Mutare has been designing IVR systems for enterprises of all sizes, from Fortune 500 corporations to small firms, for more than 25 years, and can put its team of experts and engineers to work customizing a script and call-flow that fits the specific needs of your organization. For more information on IVR transcription services as well as IVR development, Contact a Mutare Representative here.