THE PRODUCTIVITY-ENHANCING POWER OF
SPEECH TO TEXT
Mutare’s giSTT voice transcription service will enhance countless business processes by automatically converting any recorded voice file to text for easy storing, searching, sharing, filing, retrieving, analyzing and data mining.
Following is a sampling of business applications:
- Auto-transcription of customer/client phone messages for data extraction;
- Auto-transcription of sales calls for follows-up evaluation and development of best practices;
- Automated IT/Help Desk ticket creation;
- Transcription of voice-recorded field notes with integration to the organization’s CRM for one-step records update;
- Full and automatic archiving of voice messaging converted to text for audits/compliance without the time and expense of human transcription services;
- Completion, transcription and delivery of phone messages through email or text to on-call customer service agents, reducing the need for weekend and off-hour full-time agent support.
Industries most often served through Mutare transcription services: